Seeing a transaction you didn't make can be perplexing. If you ever find yourself in this situation, you can always file a formal transaction dispute with us and our team will be happy to support you in getting this transaction investigated.
Keep in mind, you cannot file a dispute until the transaction in dispute has been posted to your account. Once the transaction posts, you are able to open a formal dispute to get the situation resolved. As part of the formality of the dispute process, we are required to ask that you submit an email to firstname.lastname@example.org detailing the following information:
Once you send an email with the information outlined above included we'll send you an email confirmation we've got your dispute and we'll begin investigating.