Billing Address
The #1 reason for declined transactions that we see is billing address discrepancies. This could be because the billing address (or legal address) you set for the Hausmoney card currently does not match the one you have with the online vendors (examples: Amazon, Apple Cash, etc.) Updating your billing address in those online accounts or updating your address on your Hausmoney app will help you have a successful transaction.
ATM Withdrawals
The limit for ATM withdrawals is $500 every 24 hours. Also, the current ATM limit is 5 daily transactions. These limits enable us to promptly detect any suspicious activities and ensure the protection of your finances.
Transaction Limits
The limit for daily spending is $2,500 every 24 hours. There is also a limit of 30 daily transactions for merchant transactions. These limits enable us to promptly detect any suspicious activities and ensure the protection of your finances.
Insufficient Funds
There's currently not enough money in the Hausmoney debit checking account to cover the cost of the transaction that is being declined. Log into your Hausmoney account and double-check whether or not this is the case.
Card Not Activated
It's easy to forget to activate your new card before you go out to use it. Don't forget to set up both of your cards (physical and virtual) debit cards with a PIN!
Card Activation:
Once you’ve logged into your Hausmoney app, look at the first blue rectangle (Hausmoney Checking) and tap on “See Card”. Go ahead and from the top swipe left to see your plastic debit card. At the bottom, you should be able to tap the “Activate Plastic Card” button to proceed.
Follow the instructions that appear below and input your plastic card's information and tap "Activate Card". After that, you should be set to go after a couple of minutes.
PIN SET-UP:
Tap on "See Card" in the section related to your Hausmoney Debit --> From the top Swipe left to your Hausmoney plastic card --> Tap on "Change PIN" --> Enter your new 4-digit PIN --> Confirm it by entering it again --> Tap "Set PIN".
Final Thoughts:
Double-check that you entered your information correctly for the billing address and activate your physical debit card. Check if you have any pending transactions that might prevent you from successful transactions due to insufficient funds. If there’s still a problem, please contact us. We will be able to tell you what the issue is and how to fix it.
Still have questions? Contact your Hausmoney Experience Team at hello@hausmoneyapp.com or call 1.888.688.4349.