Why did you close my card after my card has been misplaced, lost, stolen, or had unauthorized transactions?

We know having to replace your card can be frustrating and inconvenient, but our #1 priority is keeping your funds and account information safe!

If your card has been misplaced, lost, stolen, or it has unauthorized transactions it is considered “compromised.” This means the security of the card information has been put at risk since there is no way of knowing who may have gotten a hold of your card information while it was out of your possession or how the information may have been accessed without your knowledge. When this happens, we want to restore the security of your funds as soon as possible so that no one else has access to your money but you!

In order to do this and prevent any further unauthorized transactions we must cancel the compromised card and replace it with a new one. The new card will be linked to your same Hausmoney™ Checking Account but will have a new card number, expiration date, and security code (CVV).

If we initiate the closure of your Hausmoney debit card we will suspend the card and notify you immediately. Simultaneously, we will initiate the issuance of a replacement immediately.