The #1 reason for declined transactions that we see is billing address discrepancies. This could be because the billing address (or legal address) you set for the HausMoney card currently does not match the one you have with the online vendors (examples: Amazon, Apple Cash, etc.) Updating your billing address in those online accounts or updating your address on your HausMoney app will help you have a successful transaction.

The limit for ATM withdrawals is $500 daily. Also, the current ATM limit is 5 daily transactions. These limits enable us to promptly detect any suspicious activities and ensure the protection of your finances.

The limit for daily spending is $2,500 every 24 hours. There is also a limit of 30 daily transactions for merchant transactions. These limits enable us to promptly detect any suspicious activities and ensure the protection of your finances.

There's currently not enough money in the HausMoney account to cover the cost of the transaction that is being declined. Log into your HausMoney account and double-check whether or not this is the case.
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Double-check that you entered your information correctly for the billing address and that you're using the correct PIN. Check if you have any pending transactions that might prevent you from successful transactions due to insufficient funds. If there’s still a problem, please contact us. We will be able to tell you what the issue is and how to fix it.